q788 Privacy Policy — How We Protect Your Personal Data

q788 ("we", "us", "our") is committed to protecting and respecting the privacy of all individuals who interact with the q788 platform, whether as registered players, prospective players, or visitors to the q788.bid website. This Privacy Policy ("Policy") explains in clear terms how q788 collects, uses, discloses, stores, and protects your personal data.

This Policy applies to all personal data processed by q788 in connection with the operation of the q788 online gaming platform, including cricket betting, live casino, slots, bingo, fishing games, and all ancillary account and payment services. It applies to all Pakistani players and any other users who access q788.bid regardless of their location.

This Policy should be read together with the q788 Terms & Conditions, which form the overarching contractual agreement between you and q788. By registering an account or using our services, you acknowledge that you have read, understood, and consented to the data practices described in this Policy.

For the purposes of applicable data protection law, the data controller in respect of the personal data of q788 players is the entity operating the q788 platform under its international online gaming licence. As data controller, q788 is responsible for determining the purposes for which and the means by which your personal data is processed.

Where q788 engages third-party service providers to process personal data on its behalf (for example, payment processors, identity verification services, or cloud hosting providers), those parties act as data processors under written contractual agreements that impose obligations equivalent to those assumed by q788 under this Policy.

All questions, requests, and complaints relating to the processing of your personal data should be directed to the q788 Data Privacy team via the contact channels described in Section 16 of this Policy.

q788 collects the following categories of personal data from players and platform users:

q788 does not knowingly collect special category data (such as health information, political opinions, or religious beliefs) from players. If such data is incidentally disclosed by a player in the course of a support interaction, it will not be recorded or processed beyond what is strictly necessary to handle the immediate interaction.

q788 collects personal data through the following mechanisms:

• Direct Provision: Data you provide actively when registering your account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Technical Collection: Data collected automatically when you access the q788 platform, including IP address, device fingerprint, browser metadata, session duration, and page interaction data, collected through server logs, cookies, and similar technologies (see Section 8).
• Payment Processors: Transactional confirmation data provided by JazzCash, EasyPaisa, Raast/1LINK, HBL, UBL, Meezan Bank, and other payment partners when you initiate a deposit or withdrawal.
• Identity Verification Partners: Data returned by q788's KYC/AML verification providers when processing identity documents and age verification checks.
• Fraud Prevention Services: Risk signals and device reputation data from q788's fraud detection partners to protect the platform and players from account takeover and financial crime.

q788 processes your personal data for the following purposes, each of which is underpinned by a recognised legal basis:

• Account Creation & Management (Contract): To open, maintain, and administer your q788 account, including processing your login credentials, managing your wallet, and providing access to all platform features.
• Payment Processing (Contract): To process your PKR deposits and withdrawals via JazzCash, EasyPaisa, and bank transfer, and to maintain accurate financial records of all transactions.
• Identity & Age Verification — KYC (Legal Obligation): To verify that you are who you claim to be and that you are at least 21 years of age, as required by q788's international gaming licence.
• Anti-Money Laundering & Fraud Prevention (Legal Obligation): To detect, investigate, and report suspicious financial activity in compliance with q788's AML obligations and to protect the platform from fraud.
• Customer Support (Contract / Legitimate Interest): To respond to your enquiries, resolve complaints, and maintain records of support interactions for quality and training purposes.
• Responsible Gaming (Legal Obligation / Legitimate Interest): To monitor gaming patterns, identify potentially at-risk behaviour, and offer or apply responsible gaming tools including deposit limits, cool-off periods, and self-exclusion where appropriate.
• Platform Security & Integrity (Legitimate Interest): To detect and prevent cheating, collusion, use of automated tools, and other forms of Prohibited Conduct that threaten the fair operation of q788.
• Marketing Communications (Consent): To send you promotional offers, bonus notifications, and platform updates by SMS or email, but only where you have provided clear opt-in consent to receive such communications. See Section 13.
• Analytics & Product Improvement (Legitimate Interest): To analyse aggregated, anonymised usage patterns to improve the q788 platform, personalise game recommendations, and optimise the player experience.

q788 does not sell your personal data to any third party. Data is shared only in the following limited circumstances and with appropriate contractual safeguards in place:

• Payment Service Providers: JazzCash, EasyPaisa, Raast/1LINK, HBL, UBL, and Meezan Bank receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and applicable Pakistani financial regulations.
• Identity Verification & KYC Providers: q788 shares identity documents and personal data with licensed third-party KYC providers to fulfil age and identity verification requirements. These providers are contractually bound to process data only for verification purposes.
• Fraud Prevention & Risk Services: Transaction and device data may be shared with fraud detection partners for the purpose of protecting the platform and player accounts from financial crime and unauthorised access.
• Cloud Infrastructure & Technology Providers: q788 uses internationally recognised cloud hosting and technology service providers to operate its platform. These providers may process personal data on q788's behalf under strict data processing agreements.
• Regulatory & Law Enforcement Authorities: q788 may be required to disclose personal data to regulatory bodies, law enforcement agencies, or courts where compelled to do so by law, court order, or the requirements of q788's international gaming licence.
• Business Transfers: In the event of a merger, acquisition, or sale of the q788 business or substantially all of its assets, personal data held by q788 may be transferred to the acquirer as part of that transaction, subject to equivalent privacy protections being maintained.

In all cases, q788 shares only the minimum data necessary for the specific purpose and requires all recipient parties to maintain appropriate security and confidentiality standards.

As an internationally licensed online gaming platform, q788 may store and process personal data on servers located outside Pakistan. Where personal data is transferred to jurisdictions that may not provide the same level of data protection as the country from which it originated, q788 implements appropriate safeguards to protect that data, including:

• Contractual data protection clauses requiring recipient parties to adhere to data security and confidentiality standards equivalent to those applied by q788.
• Technical encryption measures ensuring data remains protected in transit between jurisdictions.
• Restrictions on the purposes for which transferred data may be processed by recipient entities.
• Regular audits of third-party data processors to verify ongoing compliance with data protection obligations.

Players who wish to obtain further information about the specific safeguards in place for cross-border data transfers may contact q788 via the channels described in Section 16.

q788 uses cookies and similar tracking technologies on the q788.bid website to improve user experience, maintain session integrity, and gather analytical data. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in to your q788 account during a gaming session. They cannot be disabled without impairing core functionality.
• Performance & Analytics Cookies: Collect anonymised data about how players use the q788 platform, including which pages are visited most frequently, how long sessions last, and which features are used. This data helps q788 improve the player experience.
• Functionality Cookies: Remember your account preferences, such as your preferred language, notification settings, and game view preferences, to personalise your q788 experience across sessions.
• Security Cookies: Used to detect and prevent fraudulent activity, including to verify that login attempts originate from recognised devices associated with your account.

q788 does not use advertising or third-party tracking cookies that follow you across external websites. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will impair your ability to log in and use q788 services.

q788 retains personal data for the periods specified below, which are determined by the purposes for which the data is held and by applicable regulatory requirements under q788's international gaming licence:

At the conclusion of the applicable retention period, personal data is securely deleted or irreversibly anonymised such that it can no longer be linked to any individual player. q788 does not retain data beyond these periods unless specifically required to do so by a court order, regulatory direction, or ongoing investigation.

q788 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and q788 servers.
• Encryption of sensitive personal data at rest on q788's servers, including identity documents and financial records.
• Multi-factor authentication requirements for all q788 administrative access to player data systems.
• Role-based access controls ensuring that only authorised personnel with a defined business need can access specific categories of player data.
• Regular third-party penetration testing and security audits of the q788 platform and data infrastructure.
• Continuous monitoring of login and transaction patterns to detect and respond to potential account compromise or fraudulent activity.
• Secure, encrypted backup procedures to ensure data integrity and availability in the event of a system failure.

As a q788 player, you hold the following rights in respect of your personal data. To exercise any of these rights, contact q788 through the channels described in Section 16. We will respond within thirty (30) days of receiving a verifiable request.

q788 does not knowingly collect or process personal data from individuals under the age of 21. Access to the q788 platform is strictly restricted to persons who are aged 21 or older at the time of registration. q788 implements age verification checks at registration, KYC, and withdrawal stages to enforce this restriction.

If q788 discovers or has reason to believe that it has inadvertently collected personal data from an individual under the age of 21, it will take immediate steps to delete that data, close the associated account, and return any deposited funds (net of any winnings generated prior to verification). If you have reason to believe that a minor has registered on q788 using false information, please contact us immediately via the channels in Section 16.

q788 may send promotional communications — including bonus offers, deposit match notifications, PSL special promotions, and platform updates — to players who have provided clear, active opt-in consent to receive such communications at the time of registration or thereafter through their account settings.

You may withdraw your consent to receive marketing communications from q788 at any time by:

• Updating your notification preferences in your q788 account settings.
• Clicking the unsubscribe link included in any q788 marketing email.
• Contacting q788 customer support via live chat with a request to opt out.

Withdrawal of consent to marketing communications will not affect your ability to use any part of the q788 platform, nor will it affect q788's right to send you service-related communications (such as account security alerts, transaction confirmations, or KYC verification requests) that are necessary for the operation of your account.

The q788 platform may contain references or links to third-party websites or services, including payment providers and game studios. q788 does not exercise control over the privacy practices of these external parties, and this Policy does not apply to any data collected by them. q788 recommends that you review the privacy policies of any third-party services you access in connection with your use of q788.

The inclusion of any third-party reference or service within the q788 platform does not constitute an endorsement of that party's privacy practices by q788.

q788 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they affect the way in which q788 processes your personal data or materially alter your rights — q788 will provide advance notice to registered players through in-platform notifications or by email to the address registered on your account. The revised Policy will take effect on the date specified in the notice.

Your continued use of the q788 platform following the effective date of any updated Policy constitutes your acceptance of the revised terms. The current version of the Privacy Policy is always available at q788.bid/privacy-policy, with the version number and effective date clearly displayed at the top of the document.

If you do not agree with any change to this Policy, you should cease using the platform and may request account closure in accordance with the account termination provisions set out in the q788 Terms & Conditions.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to make a complaint about q788's data processing practices, please contact the q788 Data Privacy team through the following channels:

• Live Chat: The fastest way to reach q788 for privacy queries. Available 24 hours a day, 7 days a week, directly from your account dashboard.
• Email: [email protected] — for formal written privacy requests and data subject rights exercise requests. q788 will acknowledge receipt within two (2) business days and provide a substantive response within thirty (30) calendar days.

Where your complaint relates to q788's data processing and you are not satisfied with q788's response, you may have the right to escalate your complaint to the relevant data protection supervisory authority in the jurisdiction in which q788 holds its international gaming licence. q788 will cooperate fully with any such regulatory investigation.